FAQ
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FAQ
1️⃣ Do you support OEM/ODM customization?
Yes, we offer full OEM/ODM services including custom voltage, capacity, brand labeling, casing design, communication protocol development, and packaging.
2️⃣ What certifications do your batteries have?
Most products are certified with CE, MSDS, UL1973, FCC, IEC62619, and UN38.3. We can also support additional testing and certification based on project needs.
3️⃣ What is your typical delivery time?
• Sample orders: 7–15 working days
• Bulk orders: 25–35 working days
Lead time may vary depending on customization and order quantity.
4️⃣ What battery cells do you use?
We only use brand-new Grade A LiFePO4 cells with matched Internal Resistance and capacity. All cells go through strict aging and performance tests before assembly.
4️⃣ What battery cells do you use?
We only use brand-new Grade A LiFePO4 cells with matched Internal Resistance and capacity. All cells go through strict aging and performance tests before assembly.
4️⃣ What battery cells do you use?
We only use brand-new Grade A LiFePO4 cells with matched Internal Resistance and capacity. All cells go through strict aging and performance tests before assembly.
5️⃣ Do you provide a warranty for your products?
Yes, we offer up to 5 years warranty for most products. Extended warranty options are available for project-based demands.
6️⃣ Can you support distributors with marketing materials?
Absolutely. We provide product photos, datasheets, manuals, certifications, marketing videos, and technical support to help you rapidly grow in your market.
7️⃣ How do you control product quality?
We follow strict quality control processes: IQC → SMT → Cell Sorting → BMS Testing → Aging Test → Full Inspection → Final Testing.
Each battery has a unique SN for traceable after-sales service.
8️⃣ Can your batteries be used with various brand inverters?
Yes, our energy storage batteries are compatible with mainstream brands like Growatt, Deye, Victron, GoodWe, and more.
We support CAN/RS485 protocol customization.
9️⃣ What sectors do your products mainly apply to?
Residential & commercial solar energy storage, telecom base stations, data centers, RV and marine, backup power supply, industrial ESS, etc.
🔟 What is your production capacity?
We operate a 20,000㎡ factory with modern automatic assembly lines.
Monthly output: 10,000+ energy storage battery units, scalable for large orders.
Need Custom Solutions for Your Business?
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Submit the form to contact us or click the WhatsApp icon in the bottom right corner of the website to reach us: +86-18825606776
